Returns & Exchanges
At Carepod, we stand behind our commitment to clean air and healthy homes with a 30-day satisfaction guarantee. If your purchase doesn't perfectly fit your lifestyle, we offer a straightforward return and exchange process to ensure your peace of mind.
Initiate Your Request
Visit our online returns portal within 30 days of delivery and enter your order number and zip code to start the process.
Prepare the Package
Securely pack your Carepod in its original packaging, including all accessories and manuals, to ensure it remains protected during transit.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your box, and drop it off at any authorized carrier location.
Inspection and Refund
Once our warehouse receives and inspects your unit, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing